Enterprise and mid-market organizations across industries trust CTPros to implement, support, and own their communications infrastructure end to end.
CTPros works across industries where communications infrastructure is operationally critical and the cost of getting it wrong is real.
Communications across distributed facilities with workforce management, operational continuity, and multi-site integration requirements.
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HIPAA-conscious implementations for patient-facing and internal communications environments that demand security and reliability in equal measure.
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Communications implementations for financial organizations where security, compliance, and customer experience intersect.
High-availability communications infrastructure for venues and organizations where uptime, scale, and fan or guest experience are non-negotiable.
CTPros works with FedRAMP-certified vendors, allowing government and education clients to procure faster — without a standard RFP process.
Reliable, secure communications infrastructure for legal organizations that can't afford downtime or compliance gaps.
Adds, moves, and changes handled by CTPros engineers — not passed off to vendor support queues.
Call flow programming updates, IVR refinement, and quality management configuration — ongoing, not one-time.
Break/fix resolution and vendor management on your behalf — your team isn't spending cycles on support tickets.
Hypercare after go-live and 24-hour mission-critical availability — because enterprise communications don't follow business hours.
Most vendors disappear after the system is live. CloudCare is CTPros' ongoing support program — built for clients who need more than a ticket queue when something goes wrong. CloudCare covers adds/moves/changes, call flow programming updates, break/fix resolution, direct vendor escalation, and 24-hour mission-critical availability. It's available as an add-on to any CTPros engagement, priced 100% custom per client.
"Converged Technology Professionals was truly a strategic partner throughout the whole process. We'd definitely recommend them as a technology partner."
The Detroit Lions replace an aging Avaya contact center with RingCentral Contact Center and UCaaS — giving agents real-time CRM data before every call, enabling personalized fan service at scale, and keeping the whole organization connected through a pandemic.
"Using CTPros for our new phone system made our transition very seamless. They provided customized training to assist individuals with the new software and technology. I highly recommend using CTPros."
Ultra Tool & Manufacturing migrates from a legacy ShoreTel system to 8x8 — cutting maintenance burden and connecting a distributed workforce on a single cloud platform.
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