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Selected Category: Call Recording

• 

  Call Recordings in UCaaS Systems: What You Need to Know

  Feb 04, 2025

  Recording calls presents an ever increasing amount of scrutiny and consideration. Are there legal requirements I need to follow? Will I go bankrupt paying for storage? Where should I store my recordings? What about HIPAA and ePHI?

  Full story
• 

  Why You Should Be Analyzing Your Contact Center Call Recordings

  Sep 14, 2021

  There are many things to account for when managing a contact center. If you do not have the right tools in place it is very easy to overlook critical information that would benefit your agents and your business. See why utilizing call recordings is crucial in the modern contact center.

  Full story