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COGNIGY Partner

Revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market

  
Converged Technology is a proud Cognigy Direct and Cognigy Implementation Partner. This partnership enables CTPROS to help our customers improve customer satisfaction and the customer experience by leveraging leading edge AI agents to provide real-time support, handle customer service tasks, translation services, self-service and robotic process automation to name a few. Our Cognigy partnership ensures that businesses can find the right solutions and support for their specific needs.

Cognigy is a Magic Quadrant leading provider of conversational AI solutions, specializing in enhancing customer service through their platform, Cognigy.AI. This platform integrates seamlessly with contact center and CRM systems, enabling businesses to deliver personalized and efficient customer experiences across voice and text channels. Cognigy’s offerings include AI-powered chatbots, voice assistants, and tools for building and managing conversational flows, as well as advanced analytics for optimizing customer interactions12. Their solutions support over 100 languages and are designed for flexibility, allowing deployment in cloud, on-premises, or hybrid environments.

Cognigy offers a range of advanced tools and solutions to enhance customer interactions:

Chatbots: Cognigy’s AI-powered chatbots are designed to handle customer queries efficiently across various messaging platforms. They can automate responses, provide real-time support, and seamlessly integrate with CRM systems to offer personalized experiences.

Voice Assistants: Their Voice AI Agents deliver natural, empathetic phone conversations, supporting over 100 languages. These agents can handle high-volume queries, provide 24/7 support, and ensure smooth call routing and resolution.

Development Tools: Cognigy.AI includes a low-code AI flow editor and voice authoring tools, making it easy for developers to create and optimize conversational flows. These tools support integration with other AI engines like Google Dialogflow and IBM Watson.

Analytics and Optimization: Cognigy provides advanced analytics to monitor and improve the performance of chatbots and voice assistants. This includes tracking customer sentiment, interaction success rates, and areas for improvement.

These offerings help businesses deliver efficient, personalized, and scalable customer service experiences. Is there a specific aspect you’re particularly interested in? Contact us to find out more.

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