Partnering with Telstrat

Through our partnership with TelStrat, we are able to provide our clients Call Center Recording and Work Flow Optimization software solutions that help improve agent communications and performance.

Call Monitoring 

Through proper call monitoring, call agents can be evaluated with greater accuracy using advanced analytics.  These detailed reports include useful information which can be used to provide individualized coaching to ensure improved agent performance.

Deployment Flexibility

Since the TelStrat solution works in both cloud and on-premise environments, users can enjoy even more flexibility and control over their call center and training operations.