INSIGHT AND UPDATES ON UCAAS, CCAAS, CLOUD MIGRATION, AND MORE

Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!

A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!

Migrating away from an on-premise pbx system requires a lot of planning and research. Part of that research process is figuring out what the ROI, or return on investment, would be for a new cloud-based solution. Since a cloud solution is not an owned piece of hardware like its on-premise counter-part, tackling the question of ROI must be done differently. Read to find out how much a move to the cloud could save you!

Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!

Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!

It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.