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Selected Category: Cloud

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  The Shifting Sands of CCaaS: How Unified Platforms Are Reshaping the Market

  May 21, 2024

  The Contact Center as a Service (CCaaS) industry landscape is evolving rapidly post-pandemic, and the lines between Unified Communications as a Service (UCaaS) and CCaaS are blurring.

  Full story
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  AI Promises to Revolutionize Cloud Communications, Can It Deliver?

  Jun 07, 2023

  It's not a reach to say AI has taken the world by storm. And AI has already significantly impacted cloud communications by providing tools that help teams work more efficiently while offering personalized experiences, promising to increase revenue. But is it hype, or will AI live up to its promises?

  Full story
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  Building a Case for Cloud Part 2: The Executive’s Guide to Common Cloud Migration Challenges

  May 23, 2023

  Navigating the complexities of cloud migration requires careful planning and strategic execution because no cloud migration is one size fits all. Gain valuable insights for making your move to cloud value-based, including what you need to know to plan a successful cloud migration

  Full story
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  Building a Case for Cloud Part 1: The Executive's Guide to Justifying Migration

  May 12, 2023

  As an executive leader, how do you justify the move for your organization? Rationalizing the integration of cloud services into your infrastructures successfully means it's crucial to understand the impact it will have on your business and financial management processes.

  Full story
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  Contact Center Essentials: What to Know About Cloud Solutions

  Mar 29, 2023

  Is today's modern cloud contact center the key to business success? Contact center technology has advanced significantly, improving the contact center experience for agents and customers alike by providing more robust tools, better ease of use, and enhanced assistance on every call.

  Full story
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  Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates

  Jan 17, 2023

  The migration process is a huge consideration when moving to a new cloud communications solution. Here are 5 reasons partner-led cloud communication implementations have higher success rates.

  Full story
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  Who Shoulders the Responsibility for Your Cloud Communication Migration?

  Nov 08, 2022

  Migrating your communications to the cloud is a massive IT project, but that does not mean your IT team should do it alone. See who all needs to be involved when moving to the cloud.

  Full story
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  Here's Why Contact Center and UC Are Better Together in the Cloud

  Oct 18, 2022

  Migrating to the cloud and migrating to a unified communication solution (UC) is full of positives. But, when also paired with cloud contact center, the benefits to performance and cost savings really show.

  Full story
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  Hidden Benefits of Moving from Mitel to RingCentral

  Oct 11, 2022

  If you are a current Mitel customer looking to make a move to the cloud, you are running out of time to select a provider. See what option is best for your business to make the switch to UC.

  Full story
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  Nine Questions to Ask Your Mitel Support Partner About Moving to the Cloud

  Sep 06, 2022

  Selecting the right Mitel Support Partner is one of the biggest factors in having a smooth transition to the cloud. Make sure you make the correct choice by looking over these 9 important questions.

  Full story
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  Does Zoom’s Acquisition of Five9 Mark the End for Premise?

  Aug 05, 2021

  Looking to be one of the bigger shake-ups in the UCaaS and CCaaS industry, Zoom is acquiring one of the leading contact center providers, Five9. This high-level deal prompts many to wonder what other providers will do in response to Zoom's purchase and if this could possibly be the end of premise.

  Full story