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Selected Category: Healthcare

• 

  How CCaaS Technology Helps Healthcare (and Others) Stay on Top of Customer Service

  Jan 10, 2023

  Healthcare, manufacturing, financial services, and more are using cloud contact center technology to engage customers in exciting ways bringing faster call resolutions, seamless omnichannel options, and increased mobility translating to cost savings and better customer service.

  Full story
• 

  How Unified Communications Enables Healthcare Organizations to Become Leaner and More Efficient

  Mar 07, 2022

  From scheduling appointments to being able to communicate with emergency responders, communications play a vital role in healthcare. But with so many options, what should you be on the lookout for when choosing a new unified communications (UC) solution?

  Full story
• 

  How Medical Practices Can Better Handle Days With High Call Volume

  Dec 21, 2021

  When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.

  Full story