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Blog Entries tagged as: cost reduction strategies

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  Beyond Price: Three Crucial Considerations for Your UCaaS/CCaaS Renewal Negotiations

  Jun 19, 2024

  We delve deeper into three critical aspects of our 15-step process that go beyond just negotiating prices for your UCaas/CCaaS renewals. These considerations will help you maximize value and stay ahead in the rapidly evolving technology landscape.

  Full story
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  Navigating UCaaS and CCaaS Renewal Dates: A Strategic Approach

  May 10, 2024

  In the aftermath of the pandemic, we've witnessed a significant surge in the adoption of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Safeguard your business against potential pitfalls and empower you to leverage negotiations to your advantage.

  Full story
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  Betraying Your Communications Customers: A Cautionary Tale

  Oct 04, 2022

  Navigating a move to the cloud involves many different steps. Some of these steps, if overlooked, could result in large, avoidable costs. That is why working with a partner with experience is crucial.

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  What Are Professional Services and Why Do You Need Them?

  Sep 27, 2022

  A company's needs often change. For that reason, Professional Services are often needed to tweak your communications system to respond to these changes.

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  Can Cloud Communications Save Your Business Money During an Economic Downturn?

  Sep 20, 2022

  When facing an economic downturn, it may be tempting to stick with a solution that just works. But, making the switch from on-prem to cloud-based communications could be what your business needs to come out on top.

  Full story
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  Five Major Benefits of Modern Outbound Dialers

  Aug 16, 2022

  Outbound dialers present many benefits to your contact center including increasing agent productivity and improved reporting. See how else your contact center could benefit from this often overlooked software.

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  Mitel Partner Alert: 6900 series price increases effective August 1, 2022

  Jul 22, 2022

  Another Mitel price increase is on its way. This time, on the 6900 phone series. Read more to learn how you can best prepare for this change.

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  Understanding the Buzz Behind Bring Your Own Carrier (BYOC)

  Jul 19, 2022

  When migrating your communications to the cloud, it's important that you do it in a way that makes the most sense for your organization. See if a Bring Your Own Carrier approach would be your best option.

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  HP Buys Poly Confirming Hybrid Work is Here to Stay

  May 05, 2022

  If you are not convinced that hybrid is here to stay you may want to take a closer look at the recent acquisition of Poly by HP. See what this multi-billion dollar purchase could signal for what workplaces will look like in the future.

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  How Self-Service Increases Efficiency for Your Contact Center

  Apr 19, 2022

  Time is valuable, especially in a high-volume call center. That is why your company should be utilizing self-service to keep highly repetitive tasks off of your agent's plates.

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  The Top RingCentral Features Driving Growth for Sales Teams

  Mar 29, 2022

  Sales reps do a lot more than just make cold calls. With modern contact center solutions, there are many ways your reps can get in contact with your customers and prospects. See which RingCentral tools can improve your customer experience and make your employees more efficient.

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  Mistakes to Avoid with Enterprise Service Level Agreements

  Apr 13, 2021

  When IT teams evaluate a new technology, the service-level agreement is often underappreciated for its impact on the total value added. IT teams should avoid the following common SLA mistakes when investigating new tools.

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