Insight and updates on UCaaS, CCaaS, cloud migration, and more

• AI (4)
• Call Recording (1)
• CCaaS (15)
• Chris' Quarterly (1)
• Cloud (11)
• Cloud Migration (8)
• CloudCare (2)
• Compliance (3)
• Contact Center (8)
• Healthcare (3)
• Hybrid (10)
• Infographics (1)
• Legislation (5)
• Mitel Minutes (7)
• On-Premise PBX (2)
• Professional Services (2)
• Reducing Costs (8)
• Remote Working (13)
• Swami Tech Talk (15)
• Telecom Expense Management (1)
• Training (4)
• UCaaS (21)
• Workforce Optimization (3)

• 8x8 (7)
• acquisition (4)
• avaya bankruptcy (2)
• avaya cloud office (1)
• banking (3)
• budget (5)
• business (82)
• business IT consulting (31)
• CaaS (4)
• call routing (11)
• call scheduling (1)
• careers (2)
• cares act (1)
• CCaaS (9)
• changing shoretel partner (3)
• cloud (93)
• cloud migration (63)
• cloud phone solutions (45)
• cloud-based phone systems (47)
• cloud-based-phone systems (28)
• CloudCare (2)
• communications (75)
• connect client (1)
• Connect Cloud (5)
• consulting (10)
• contact center (67)
• contact centers (57)
• Converged Technology Professionals (4)
• cost reduction strategies (18)
• covid (13)
• CPaaS (5)
• customer experience (31)
• customer success (17)
• data (6)
• data storage (5)
• datacore (1)
• e911 (1)
• education (2)
• emergency notification systems (3)
• emergency services (3)
• end of life (4)
• enhanced 911 (1)
• enterprise (7)
• extension dialing (1)
• external assignment (3)
• external routing (3)
• Financial Services (3)
• grants (1)
• holiday schedules (1)
• hosted pbx migration mistakes (10)
• hosted voip (6)
• hybrid cloud and pbx (12)
• iaas (2)
• industry changes (7)
• infrastructure as a service (1)
• ivr (4)
• ivr development (3)
• ivr reporting (1)
• Legal (2)
• Manufacturing (2)
• mass notification systems (4)
• Medical (1)
• metrics (4)
• micloud connect (1)
• microsoft teams (12)
• migrating to cloud (52)
• migration to cloud (45)
• Mitel (20)
• Mitel bulletin (2)
• mitel connect (12)
• mitel director (2)
• mitel minute update (7)
• Mitel Minutes (12)
• mitel partner (16)
• mitel revolution (1)
• mitel summit (1)
• mobility (11)
• net promoter score (1)
• network virtualization (3)
• networking (3)
• number porting (6)
• numbers (3)
• omnichannel (26)
• omni-channel (20)
• partner (23)
• pbx (32)
• pci compliance (1)
• phone (16)
• phone service (20)
• phone service errors (3)
• phone system (29)
• phone tips (12)
• platinum partner (10)
• post-call survey (1)
• productivity (42)
• professional it (13)
• Professional Sports (1)
• reduce call center costs (12)
• reduce contact center costs (26)
• remote (53)
• remote worker (44)
• ringcentral (44)
• ringcentral contact center (17)
• ringcentral integration (15)
• RingCentral Office (13)
• route points (1)
• sales (2)
• screen pop-ups (1)
• searchlight (1)
• shoretel (5)
• shoretel 14.2 (2)
• shoretel connect client app (1)
• shoretel connect cloud (1)
• shoretel ip phone troubleshooting codes (1)
• shoretel partner (7)
• shoretel sky (2)
• shoretel support partner (1)
• simultaneous ring (1)
• SMS compliance (2)
• software-defined storage (1)
• sourcewell (1)
• summit platform (1)
• tariffs (1)
• teamwork (13)
• technology (43)
• telecom terms (5)
• telecommunications jargon (3)
• toll free fraud (1)
• UC (79)
• uc industry (54)
• ucaas (69)
• unified communications (72)
• upgrade to MiVoice Connect (3)
• Vendor (1)
• video (10)
• video conferencing (17)
• virtual local networks (1)
• virtualization (3)
• vlan (1)
• vlans (1)
• voip (7)
• work at home (29)
• workforce optimization (1)
• zoom (9)

Blog Entries tagged as: end of life

• 

  8 Reasons Mitel Customers Should Move to Cloud or Change Cloud Providers Now

  Apr 29, 2022

  There is no easy way to put it. If your business is currently relying on a Mitel on-premise system it is time to make a change. Moving to a cloud-based solution is crucial to your organization's health.

  Full story
• 

  The Difference Between Mitel End of Sales and Mitel End of Life

  Mar 09, 2022

  End of Life? End of Sale? What are the differences? If you are a current Mitel Cloud Connect customer it is crucial that you know. See what steps you need to take in order to adapt and plan your migration to your next communications platform.

  Full story
• 

  Understanding How IP Paging Works in a Cloud Infrastructure

  Nov 04, 2021

  Like most other communications, paging is starting to move towards the cloud. But, many businesses and organizations still rely on aging systems that are harder to maintain than the newer cloud-based solution, especially as fewer and fewer providers are supporting the legacy technology. See what other benefits come with IP paging!

  Full story
• 

  What Do You Get from On-Premise PBX Support Contracts?

  Sep 21, 2021

  With hardware prices on the rise, platforms reaching their end of life, and less and less R&D resources going to on-premise PBX systems, support contracts are just not a good option for many companies today. If you have been experiencing hurdles with your system recently, check out our article to see what alternative options you have!

  Full story