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Blog Entries tagged as: ivr

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  Reducing Agent Turnover Rates in the Contact Center

  Jun 07, 2022

  Modern contact centers come with many amazing benefits. But, one that is often not celebrated is its connection to employee retention. See how you can improve your agent experience with a much more flexible communication solution!

  Full story
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  Tackling The Biggest Challenges for Contact Centers in 2021 & Beyond

  Dec 01, 2020

  Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

  Full story
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  Swami Dictionary – Your Guide to the Wild World of Unified Communications

  Oct 30, 2020

  With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

  Full story
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  Improve These Five Call Center Metrics with Self Service IVRs

  Sep 20, 2017

  Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

  Full story