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Blog Entries tagged as: ivr development

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  Reducing Agent Turnover Rates in the Contact Center

  Jun 07, 2022

  Modern contact centers come with many amazing benefits. But, one that is often not celebrated is its connection to employee retention. See how you can improve your agent experience with a much more flexible communication solution!

  Full story
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  Improve These Five Call Center Metrics with Self Service IVRs

  Sep 20, 2017

  Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

  Full story
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  Examples of CPaaS and How Enterprises Can Benefit From It

  Jun 05, 2017

  In this article, we provide practical examples that showcase the different ways CPaaS can be used by the enterprise market to empower businesses like never before. We explain what CPaaS is through real examples and why it's so important for businesses to take advantage of this communications tool.

  Full story