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Blog Entries tagged as: metrics

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  Talkdesk Phone: Business Telephony Built on Contact Center Technology

  Oct 28, 2021

  Legacy phone systems can't keep up with the demands that companies and customers have. Today's workforce needs flexibility with the popularity of hybrid & remote work. On the other hand, customers want multiple ways to connect with the organizations they do business with. See how the solution for these problems can be remedied by Talkdesk's cloud business phone system.

  Full story
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  Why You Should Be Analyzing Your Contact Center Call Recordings

  Sep 14, 2021

  There are many things to account for when managing a contact center. If you do not have the right tools in place it is very easy to overlook critical information that would benefit your agents and your business. See why utilizing call recordings is crucial in the modern contact center.

  Full story
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  What Metrics and Analytics Should Call Center Managers Use?

  Mar 02, 2021

  There are many metrics to measure the success of your contact center, but which ones should you prioritize as a call center manager? Check out our breakdown of just a few things you should be on the look out for to keep you call center efficient!

  Full story
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  Improve These Five Call Center Metrics with Self Service IVRs

  Sep 20, 2017

  Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

  Full story