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Blog Entries tagged as: reduce call center costs

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  Hidden Benefits of Moving from Mitel to RingCentral

  Oct 11, 2022

  If you are a current Mitel customer looking to make a move to the cloud, you are running out of time to select a provider. See what option is best for your business to make the switch to UC.

  Full story
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  Can Cloud Communications Save Your Business Money During an Economic Downturn?

  Sep 20, 2022

  When facing an economic downturn, it may be tempting to stick with a solution that just works. But, making the switch from on-prem to cloud-based communications could be what your business needs to come out on top.

  Full story
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  Five Major Benefits of Modern Outbound Dialers

  Aug 16, 2022

  Outbound dialers present many benefits to your contact center including increasing agent productivity and improved reporting. See how else your contact center could benefit from this often overlooked software.

  Full story
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  Mitel Partner Alert: 6900 series price increases effective August 1, 2022

  Jul 22, 2022

  Another Mitel price increase is on its way. This time, on the 6900 phone series. Read more to learn how you can best prepare for this change.

  Full story
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  Understanding the Buzz Behind Bring Your Own Carrier (BYOC)

  Jul 19, 2022

  When migrating your communications to the cloud, it's important that you do it in a way that makes the most sense for your organization. See if a Bring Your Own Carrier approach would be your best option.

  Full story
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  8x8 Partners with Genesys Cloud CX for Better Collaboration

  May 17, 2022

  Businesses today can't afford to only give one or two ways for customers to reach them. That is why 8x8 and Genesys are teaming up to create a robust contact center solution that can satisfy the increasing need of having multiple communication channels.

  Full story
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  How Self-Service Increases Efficiency for Your Contact Center

  Apr 19, 2022

  Time is valuable, especially in a high-volume call center. That is why your company should be utilizing self-service to keep highly repetitive tasks off of your agent's plates.

  Full story
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  The Top RingCentral Features Driving Growth for Sales Teams

  Mar 29, 2022

  Sales reps do a lot more than just make cold calls. With modern contact center solutions, there are many ways your reps can get in contact with your customers and prospects. See which RingCentral tools can improve your customer experience and make your employees more efficient.

  Full story
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  How Video is Evolving Customer Service Environments

  Aug 31, 2021

  From customers wanting a more personalized experience to employers looking for better ways to train their employees, video chat has proven to be a solution to many communication problems. See how you can improve every area of your customer service environment through a highly engaging video platform.

  Full story
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  The Value of Data Analytics in Cloud Contact Centers

  Jun 08, 2021

  When it comes to contact centers, there is no shortage of data that can be collected. But how do you handle such a large amount of data and what is the importance of keeping it organized? See how modern CCaaS solutions can help you better manage a contact center with its robust analytics features!

  Full story
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  Is Your Business a Victim of App Overload?

  Jan 12, 2021

  Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

  Full story
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  5 Call Center Cost Reduction Strategies

  Feb 05, 2018

  Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.

  Full story