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Blog Entries tagged as: telecom terms

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  Do Pots Line Price Increases Mean You Should Move to Cloud?

  Sep 13, 2022

  While your POTS lines may have served you well in the past, it is likely time to start planning an upgrade. Learn how your business could benefit from a cloud-based UCaaS solution.

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  Understanding the Buzz Behind Bring Your Own Carrier (BYOC)

  Jul 19, 2022

  When migrating your communications to the cloud, it's important that you do it in a way that makes the most sense for your organization. See if a Bring Your Own Carrier approach would be your best option.

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  What Does Omnichannel Mean for Contact Centers?

  Aug 17, 2021

  Omnichannel allows for agents to talk to a customer or potential customer on a wide variety of platforms. It also allows you to collect valuable data from these discussions to better serve the person on the other side of the phone, chat, etc. in the future. See what else omnichannel is capable of and how it can benefit your contact center.

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  What Metrics and Analytics Should Call Center Managers Use?

  Mar 02, 2021

  There are many metrics to measure the success of your contact center, but which ones should you prioritize as a call center manager? Check out our breakdown of just a few things you should be on the look out for to keep you call center efficient!

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  8 Telecom Terms You Should Know when Working with Carriers

  Feb 18, 2019

  Another Swami Tech Talk Blog Post! This time by our talented Project Manager, Trish Cottone. In this post, she layouts 8 must-know industry acronyms that are important to understand.

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