Insight and updates on UCaaS, CCaaS, cloud migration, and more

Work from home is here to stay. With so many benefits for both employees and employers many businesses are looking to make remote work permanent. If you are looking to make the switch to be remote in the long-term is it important to keep employee engagement high. Read to see how you can foster a strong remote-based team!

When IT teams evaluate a new technology, the service-level agreement is often underappreciated for its impact on the total value added. IT teams should avoid the following common SLA mistakes when investigating new tools.

With the sharp increase in remote working's popularity there was also a massive increase in communication tools that would support the model. The most popular of these tools is Microsoft Teams. Teams is the go to provider because many businesses are likely to already have it with Office 365. However, Teams has shown to have its drawbacks, especially with reports of frequent outages. But what alternatives are there to this tech giant's offering?

With ShoreTel 14.2 at its end of life it is time to look into an upgrade. Here at Converged Technology Professionals we have helped many businesses migrate their communications from ShoreTel 14.2 to Mitel MiVoice Connect. See what obstacles you need to prepare for when migrating to this more flexible and secure cloud-based solution.

Whether you are communicating internally within in the same office or to customers in different parts of the world, having clear and reliable communications is crucial in the manufacturing industry. In this article we discuss the 3 ways you can move forward with your communications strategy with on-premise, cloud, or a combination of the two, hybrid. See what path would work best for you!

The question of cloud vs on-prem has been asked for many years in the communications industry. But now there is a third option that may interest organizations that have already made the investment in a physical on-prem PBX but want the modern functions that come with a cloud solution as well. We are of course talking about hybrid. See what this third option could offer to your business!

An on-premise PBX comes with benefits that a cloud-based solution doesn't provide and vice versa. But what if you didn't need to choose one or the other? For many businesses, including those in the financial services industry, you can get the best of both worlds with a hybrid solution.

The flexibility you gain from migrating away from an on-prem PBX to a cloud based solution is night and day. You gain a handful of benefits like higher reliability, increased user experience and even reduced costs. See what other benefits you can utilize with a move to the cloud!

When you choose Converged Technology Professionals as your Mitel support partner you get a true business partnership. The process we have for change of partner was made to ensure that everything is done right and to create peace of mind when it comes to your Mitel PBX system. Read more to see what aligning with us looks like!

There are many reasons to consider implementing skills based routing including time and money savings, an increase in agent productivity and a higher level of customer experience just to name a few. See what other benefits you and your team could experience by implementing this powerful customer service solution.

Business disruption is never ideal, especially if this disruption comes in the form of your communications going down. This negative business impact can come with a big financial cost and a lot of stress. That is why it is important to align with a partner that always has your back and works with your best interest at heart.

There are many metrics to measure the success of your contact center, but which ones should you prioritize as a call center manager? Check out our breakdown of just a few things you should be on the look out for to keep you call center efficient!