Insight and updates on UCaaS, CCaaS, cloud migration, and more

When it comes to contact centers, there is no shortage of data that can be collected. But how do you handle such a large amount of data and what is the importance of keeping it organized? See how modern CCaaS solutions can help you better manage a contact center with its robust analytics features!

To provide an excellent customer experience, your business must keep its eye out for anywhere a customer could leave feedback. This could be anything from a call into your contact center to a comment left on one of the many popular review sites. The way to stay on top of all of this communication is through sentiment analysis. See what this exciting technology can do to boost your customer experience!

Cloud communications come with many modern day functionalities that your business could benefit from, but migrating to the cloud is not as easy as it may seem at first. There are a ton of considerations to make when moving away from an on-prem PBX system, including if your network can handle it. See what you must take into account before moving to the cloud.

With more emphasis being put on technology in the healthcare industry, it is crucial to choose a communication provider that satisfies the HITRUST certification. To be HITRUST certified, vendors must go through a thorough process in order to demonstrate a high level of security and privacy. See what else it means to be HITRUST certified!

Many companies choosing Microsoft Teams because it was radiable available through Microsoft 365. Because of that, the outages the communication platform went through affected many businesses. And with more technical difficulties popping up it has people wondering if they should continue with Teams.

At first, a customer complaint may seem horrible. But it actually could just be the opposite. A complaint gives your company an opportunity to look into a process that may seem great from the business's perspective but is actually flawed from the user's side. Learn how you can make the most out of negative reviews!

The effects of the COVID-19 pandemic resulted in dramatic changes in many businesses. For Microsoft Teams this global event resulted in a 700% increase in users in just one year. See how this communication platform was able to skyrocket in popularity in the previous year and why they show no signs of slowing.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding which phones are being impacted by the global semiconductor shortage.

Work from home is here to stay. With so many benefits for both employees and employers many businesses are looking to make remote work permanent. If you are looking to make the switch to be remote in the long-term is it important to keep employee engagement high. Read to see how you can foster a strong remote-based team!

When IT teams evaluate a new technology, the service-level agreement is often underappreciated for its impact on the total value added. IT teams should avoid the following common SLA mistakes when investigating new tools.

With the sharp increase in remote working's popularity there was also a massive increase in communication tools that would support the model. The most popular of these tools is Microsoft Teams. Teams is the go to provider because many businesses are likely to already have it with Office 365. However, Teams has shown to have its drawbacks, especially with reports of frequent outages. But what alternatives are there to this tech giant's offering?

With ShoreTel 14.2 at its end of life it is time to look into an upgrade. Here at Converged Technology Professionals we have helped many businesses migrate their communications from ShoreTel 14.2 to Mitel MiVoice Connect. See what obstacles you need to prepare for when migrating to this more flexible and secure cloud-based solution.