Insight and updates on UCaaS, CCaaS, cloud migration, and more

Keeping up with new product releases and updates it a crucial part of operating a Mitel system. But it can also be a headache to find the information that is relevant to you. See how you can stay current with your Mitel MiVoice Connect PBX or Mitel MiVoice Connect Contact Center without having to sift through all the unnecessary information.

When calling 911, nothing should stand in the way of the caller receiving help as soon as possible. That is the goal of Kari’s Law & RAY BAUM'S Act. Not only should you abide by these laws to keep your employees safe in an emergency situation, they could also come with legal ramifications if not followed. See how you can be Kari’s Law & RAY BAUM'S Act compliant!

Here are five benefits businesses are experiencing with cloud-based phone systems. Keep up with technology, enjoy the cost-savings, and much more.

Having a good cloud PBX partner could determine the success of your communications solution. If you are experiencing costly issues like bad call quality or frequent outages it may be time to say goodbye to your current provider. See what other warning signs you should be on the look out for in your current cloud PBX provider.

Outbound calling is not just for telemarketers and debt collectors anymore. It is now used by a wide range of businesses including healthcare, travel, and even fundraisers. This growth in users and industries has also been met with technological innovation with artificial inelegance (AI) features and countless integrations. See what a new feature-rich outbound calling solution could mean for your organization!

Migrating your business communications to the cloud is not as easy as it may seem. Aligning with a trusted cloud partner that understands your business and industry can prevent you from having a failed I.T. project. But beware, not all partner are to be trusted. Check out the full article to see what you should look for when choosing who to work with.

With Millennials making up over a third of the global workforce and Gen Z starting to usher in, it is crucial for companies to appeal to these audiences. These tech savvy groups expect companies to be able to be reached on any device and on multiple platforms. See how you can adapt to these generations while also improving employee performance!

The education landscape has changed a lot in the past year and so should your phone system. Many school districts are being held back by older communications solutions that makes remote collaboration with faculty, students, and parents a nightmare. A flexible, reliable communication solution would fix this problem and result in a better education experience.

There is a lot that goes into adopting a new cloud communication system. That is why it is so important to work with someone that works with your best interest in mind. Working with an agent may seem like a great choice in the beginning but after the project is complete you are left stranded and they are no where to be seen. See how a partner is different and how they are best for the long term!

Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!

A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!