Insight and updates on UCaaS, CCaaS, cloud migration, and more

What do you know about your call-routing features on your own phone? With Mitel Connect, you can set your very own customization settings to control how your direct inbound calls are handled. Yes, this is something YOU can control! Enjoy our blog post and video to show you how.

Contact centers are becoming smarter, more efficient and meeting the wants of customers everywhere thanks to these 5 trends that are reshaping the contact center market.

Enjoy this Datacore Infographic explaining the realities of unplanned downtime and the expenses incurred. Here's what to do about it!

What is Software-Defined Storage? What are the benefits and how do businesses use it to reduce IT costs, and increase agility in business continuity and disaster recovery processes? Read this article to find out!

Learn how to add an existing user to an active call with just a few mouse clicks from in your Mitel ShoreTel Connect Client. It's easy!

Your emails are a potential source of ransomware and security attacks. These email threats are real and very costly for businesses of all sizes. Here are 8 tips you can put into practice today to reduce the amount of email threats your employees are faced with daily.

Will the growing acceptance of cloud computing and services mean that companies no longer need their IT departments? Read here to understand how the role of IT isn't vanishing, but rather changing.

With omnichannel communications, delivering a positive customer experience goes far beyond a friendly voice from a highly trained customer service rep. This article covers the topic of omnichannel with examples from the financial services industry.

Tips for learning how to protect your business data in a cloud-based environment.

Step by Step video and written guide for those wanting to use Mitel Connect's simultaneous ring functionality - a must have for efficient use of your time!

In this Swami Tech Talk post, you'll learn about Mitel Revolution, the Mitel Mass Notification system for your business or organization. Be prepared for any emergency with Mitel Revolution.

In this Swami Tech Talk post, you'll learn how to configure route points within Mitel Director to dial an external number with an extension, and under what circumstances this is useful.