Insight and updates on UCaaS, CCaaS, cloud migration, and more

Businesses today can't afford to only give one or two ways for customers to reach them. That is why 8x8 and Genesys are teaming up to create a robust contact center solution that can satisfy the increasing need of having multiple communication channels.

Without the proper tools in place, remote workers are likely to feel left out at hybrid meetings. Check out how you can ensure that everyone feels involved at your next digital gathering!

If you are not convinced that hybrid is here to stay you may want to take a closer look at the recent acquisition of Poly by HP. See what this multi-billion dollar purchase could signal for what workplaces will look like in the future.

The last thing you want in your migration projects is to discover that the headsets you just ordered are not compatible. Prevent this massive headache by conducting thorough research before making your next headset purchase!

There is no easy way to put it. If your business is currently relying on a Mitel on-premise system it is time to make a change. Moving to a cloud-based solution is crucial to your organization's health.

In order to get the most out of remote work, you have to be proactive in dealing with its set of unique challenges. See how your team can thrive when working from home.

Time is valuable, especially in a high-volume call center. That is why your company should be utilizing self-service to keep highly repetitive tasks off of your agent's plates.

For many businesses, the era of remote work is over. Those same employers may also be getting hit the worst by "The Great Resignation." See how your organization can not fall victim to increased turnover rates by implementing a hybrid work environment.

If you are tired of PowerPoint presentations, we recommend you take a look at Microsoft Teams Whiteboard tool. Collaborate with your team in real-time and create engaging 2-way conversations with this intuitive and fun feature.

Sales reps do a lot more than just make cold calls. With modern contact center solutions, there are many ways your reps can get in contact with your customers and prospects. See which RingCentral tools can improve your customer experience and make your employees more efficient.

While we love remote work, we are not blind to the downsides that could come with working from home. That is why it is important to be mindful of the potential negatives so that they can be prevented in the future. See what warning signs your organization should be on the lookout for!

End of Life? End of Sale? What are the differences? If you are a current Mitel Cloud Connect customer it is crucial that you know. See what steps you need to take in order to adapt and plan your migration to your next communications platform.