Insight and updates on UCaaS, CCaaS, cloud migration, and more

From scheduling appointments to being able to communicate with emergency responders, communications play a vital role in healthcare. But with so many options, what should you be on the lookout for when choosing a new unified communications (UC) solution?

We get it. Signing a long-term contract with a vendor that you haven't personally used yet is very daunting. However, opting for a short-term contract could be a huge mistake after making your final decision. See what benefits you can be missing out on if you decide to not go with the long-term option.

The Mitel & RingCentral partnership is definitely an exciting development in the communications industry. But, for current Mitel customers, there are many questions being asked about migrating to RingCentral MVP. We hope to ease your concerns in this article!

Hybrid looks different for every company. It could mean that part of your workforce is remote and the other is in-person or you may have a team that splits their time between home and the office. Either way you decide to go, you must have a plan in place to utilize all of the benefits that come with hybrid work.

Mitel and RingCentral announced a partnership a few months back and they are again solidifying their relationship by announcing that the Mitel 6900 series phones will be cross-compatible with RingCentral MVP. See which phone features you will be able to utilize on RingCentral's cloud platform.

You probably hear all the time that the communications industry experiences constant innovations, but what does that mean for you and your contact center agents. See what you could soon utilize by starting a cloud migration project today!

There is a lot of factors that make financial services a challenging industry; communications being one of them. See how migrating your communications to the more flexible and efficient cloud can result in higher customer satisfaction.

Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.

From the rise of hybrid work to many high-profile acquisitions, the communications industry went through a lot of changes in 2021. And with no signs of slowing, it is looking like 2022 will be full of exciting shake-ups as well.

When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.

Contact centers have gone through many dramatic changes in recent years thanks to automation and AI. One of the major benefits of the increase in technology in contact centers is agents no longer need to answer every single inquiry, resulting in higher productivity and a better experience for those who are the most customer-facing. See what other benefits come with modern contact center solutions!

When it comes to selecting a cloud-based communications solution, security should be a top priority. That is why we outlined 7 common security features that you should look out for when selecting which vendor to work with. If, after reading, you have any questions regarding the definitions discussed please feel free to reach out to one of our communications experts!