Insight and updates on UCaaS, CCaaS, cloud migration, and more

Recently, there have been many shake-ups in the communications industry. The most recent news to break was 8x8's acquisition of FUZE. See what all went into this $250 million deal and what the sudden surge of acquisitions in the UC industry should tell you before selecting which vendor you go with.

The partnership between Mitel & RingCentral is a very exciting development in the communications industry. Having access to an easy path to the cloud or hybrid with RingCentral, one of the top Gartner UCaaS Leaders, is something current Mitel users should be very excited about.

Burnout is a serious issue within contact centers. Without the proper tools in place, many agents and supervisors are likely to feel stressed to the point of quitting. See how modern cloud-based communication tools can prevent this frustration and make the contact center's experience more positive.

Microsoft Teams is an excellent business communication tool when used internally. However, when it comes to advanced telephony functions, the widely adopted platform is lacking. See how direct routing can help overcome the shortcomings of Teams and how you can best implement it.

From a complicated number porting process to hefty termination fees, there are many reasons that migrating to a cloud-based phone solution is complicated for large and enterprise businesses. See how Bandwidth Duet℠ with RingCentral can prevent these headaches.

As an experienced partner for both Mitel and RingCentral, our unique analysis of the current strategic partnership announcement between the two companies gives guidance and clear direction for Mitel clients wondering how this impacts them and what to do next.

Today's contact centers consist of many tools outside of the usual phone call. Customers expect you to have a channel that appeals to them like web chat, SMS, email, and so on. If your contact center agents are only relying on voice communication it is time to look at upgrading to a modern contact center solution!

People are quitting their jobs at the highest rate we have ever seen. A big reason workers are turning in their resignation letters is because of poor working conditions. See how having a flexible communication solution that promotes remote work could make your business less susceptible to The Great Resignation!

Like most other communications, paging is starting to move towards the cloud. But, many businesses and organizations still rely on aging systems that are harder to maintain than the newer cloud-based solution, especially as fewer and fewer providers are supporting the legacy technology. See what other benefits come with IP paging!

Cloud migrations are tough. That is why it is important to have someone in your corner that can ensure that the process goes smoothly. See how our Technical Account Managers (TAMs) can assist you with valuable insights during your next IT project!

Legacy phone systems can't keep up with the demands that companies and customers have. Today's workforce needs flexibility with the popularity of hybrid & remote work. On the other hand, customers want multiple ways to connect with the organizations they do business with. See how the solution for these problems can be remedied by Talkdesk's cloud business phone system.

A company's contact center is one of the first encounters many potential customers will encounter. That is why it is important to provide a variety of experiences that caters to the wants of the customer. This includes the tools that allow your agents to carry out these more personalized communications.