Insight and updates on UCaaS, CCaaS, cloud migration, and more

Almost every industry has been impacted by the rapid innovation of communication technologies. From checking your bank accounts on your phone to being able to speak to your doctor over video chat from the comfort of your home, the way we communicate has gone through a massive shift.

At first, buying directly from a UCaaS vendor makes a lot of sense. Because how could someone know more about the technology than the company that made it? Unfortunately, this line of thinking often ends up being false. See what you actually get when going direct and how aligning with a trusted cloud partner can prevent future frustrations.

Traditionally, if you wanted a communication solution that had a variety of features you would need to piece it together through multiple vendors. This resulted in a lot of implementation and training for an end product that felt disjointed and frustrating. Today, unified communications prevents this headache by packaging all of the necessary modern tools on one easy-to-use platform.

The idea that the world is turning more digital is absolutely true. Today we have many businesses with distributed workforces that could only be feasible through digital tools. The main one being cloud communications. See why communications is one of the main players in digital transformations.

Many businesses today are making the switch to remote or hybrid work. To support this model, communications have to be both flexible and reliable. See why unified communications (UC) is the best option for today's more mobile workforce.

In July the telecom industry was surprised to hear that Zoom was in talks with Five9 about a potential acquisition. A few months later the industry was again shocked to hear that the deal fell through. See why Five9 shareholders ultimately advised against the deal.

There is a lot to juggle with modern contact centers. Workforce optimization tools aim to make processes easier like determining if you have enough agents, how well your team is performing, and so much more. See what benefits WFO can bring to your organization.

Going into 2020, unified communications were quickly gaining in popularity. But, when working from home became a top priority in response to a global pandemic, implementing a UCaaS solution became a top priority. Now, a year and a half later, the world is fully aware of the benefits of this modern communication tool.

Without the right mix of collaboration tools, your employees are likely to find themselves swapping between a variety of different applications, getting frustrated with communicating across the organization and wasting a lot of time. That is why it is important to invest in a solution like RingCentral MVP to prevent a stressful employee experience.

With hardware prices on the rise, platforms reaching their end of life, and less and less R&D resources going to on-premise PBX systems, support contracts are just not a good option for many companies today. If you have been experiencing hurdles with your system recently, check out our article to see what alternative options you have!

Another Mitel Minute Update by Converged Technology Professionals! In this update, we cover the impacts of the global chip shortage on premise-based providers and the effects cloud vendors have had on support contracts.

There are many things to account for when managing a contact center. If you do not have the right tools in place it is very easy to overlook critical information that would benefit your agents and your business. See why utilizing call recordings is crucial in the modern contact center.