Cloud migrations are tough. That is why it is important to have someone in your corner that can ensure that the process goes smoothly. See how our Technical Account Managers (TAMs) can assist you with valuable insights during your next IT project!

Legacy phone systems can't keep up with the demands that companies and customers have. Today's workforce needs flexibility with the popularity of hybrid & remote work. On the other hand, customers want multiple ways to connect with the organizations they do business with. See how the solution for these problems can be remedied by Talkdesk's cloud business phone system.

A company's contact center is one of the first encounters many potential customers will encounter. That is why it is important to provide a variety of experiences that caters to the wants of the customer. This includes the tools that allow your agents to carry out these more personalized communications.

Almost every industry has been impacted by the rapid innovation of communication technologies. From checking your bank accounts on your phone to being able to speak to your doctor over video chat from the comfort of your home, the way we communicate has gone through a massive shift.

At first, buying directly from a UCaaS vendor makes a lot of sense. Because how could someone know more about the technology than the company that made it? Unfortunately, this line of thinking often ends up being false. See what you actually get when going direct and how aligning with a trusted cloud partner can prevent future frustrations.

Traditionally, if you wanted a communication solution that had a variety of features you would need to piece it together through multiple vendors. This resulted in a lot of implementation and training for an end product that felt disjointed and frustrating. Today, unified communications prevents this headache by packaging all of the necessary modern tools on one easy-to-use platform.

The idea that the world is turning more digital is absolutely true. Today we have many businesses with distributed workforces that could only be feasible through digital tools. The main one being cloud communications. See why communications is one of the main players in digital transformations.

Many businesses today are making the switch to remote or hybrid work. To support this model, communications have to be both flexible and reliable. See why unified communications (UC) is the best option for today's more mobile workforce.

In July the telecom industry was surprised to hear that Zoom was in talks with Five9 about a potential acquisition. A few months later the industry was again shocked to hear that the deal fell through. See why Five9 shareholders ultimately advised against the deal.

There is a lot to juggle with modern contact centers. Workforce optimization tools aim to make processes easier like determining if you have enough agents, how well your team is performing, and so much more. See what benefits WFO can bring to your organization.

Going into 2020, unified communications were quickly gaining in popularity. But, when working from home became a top priority in response to a global pandemic, implementing a UCaaS solution became a top priority. Now, a year and a half later, the world is fully aware of the benefits of this modern communication tool.

Without the right mix of collaboration tools, your employees are likely to find themselves swapping between a variety of different applications, getting frustrated with communicating across the organization and wasting a lot of time. That is why it is important to invest in a solution like RingCentral MVP to prevent a stressful employee experience.

With hardware prices on the rise, platforms reaching their end of life, and less and less R&D resources going to on-premise PBX systems, support contracts are just not a good option for many companies today. If you have been experiencing hurdles with your system recently, check out our article to see what alternative options you have!

Another Mitel Minute Update by Converged Technology Professionals! In this update, we cover the impacts of the global chip shortage on premise-based providers and the effects cloud vendors have had on support contracts.

There are many things to account for when managing a contact center. If you do not have the right tools in place it is very easy to overlook critical information that would benefit your agents and your business. See why utilizing call recordings is crucial in the modern contact center.

From customers wanting a more personalized experience to employers looking for better ways to train their employees, video chat has proven to be a solution to many communication problems. See how you can improve every area of your customer service environment through a highly engaging video platform.

Coming off of a year of companies quickly transitioning to a remote work setting, many are now looking to bring remote and in-person work together. But, what tools are necessary for making the blended work environment function? Check out what 3 tools should be at the top of your list to prioritize.

Omnichannel allows for agents to talk to a customer or potential customer on a wide variety of platforms. It also allows you to collect valuable data from these discussions to better serve the person on the other side of the phone, chat, etc. in the future. See what else omnichannel is capable of and how it can benefit your contact center.

There are so many business communication tools today. Between instant messaging, phone calls and video meetings, it can be difficult for organizations to not feel bogged down with many applications. That is why there it is so important to have a unified communication solution like Avaya Cloud Office (ACO) to keep organized. See how ACO can prevent frustrations you may be experiencing.

When adopting a new and exciting piece of technology, like a cloud-based communication solution, it's tempting to ditch your old system and quickly replace it. While we commend the enthusiasm, we recommend taking your time with this very complicated process. If rushed, a cloud migration can quickly go south with countless areas going overlooked.