Video Transcription
Tim Newman:
We were really only kicked off client engagement with CT Pros around mid-2019. But by the end of 2020, we lifted our heads up to took a breath and realized that CT Pros had managed to become our sixth highest performing partner in the globe and fast forward to the end of 2021, our number three partner globally.
And yeah, when you produce at that level, it definitely earns you a seat at the table and a voice to be heard, so for the last three years, the CT pros leadership team has been asked to attend and has attended our annual partner executive round table to share feedback with our CRO Carson Hostetter and his direct reports, what's working, what's not customer feedback, where can we get better?
And then we provide feasibility to them, that's not available to our average partner and to our evolving vision where our partners fit in and how we plan to evolve with the product and in the months and years ahead but also at this point, the CT Pros leadership team know that they don't need to wait around for that event to tell us if we've got a gap somewhere, or if we're struggling to hit the mark and a customer engagement and our executives truly value that in the partnership and want that feedback so nobody's got the beat on the street like you guys.
CT pros has achieved premier status and what we call our HPPP our high-performing partner program, which rewards elite partners for exceptional performance and you guys got there for a multitude of reasons, every CT Pros, TAM goes through a week-long certification and ongoing coursework to certify them to do that delivery for unified communications installs and PBX replacements that we talked about.
Scott, as you've been lucky enough to do along with the rest of the sales team, you've gone through the instructor-led, ignite certifications, which empowers the CT Pros team to really run your own sales process. As Chris outlined the way you set up your demos, the way you engage with vendors versus having to follow RingCentral's methodology.
Again, we're just on the heels of your contact center certification and implementation delivery training being completed, which is huge, and you're in a less than a handful of partners that have that capability today globally. Lots of investments being made by those teams and it's paying off across the board, you're all exceptionally well trained by us, which is only a compliment to all the years of experience prior to partnering with Ring.
But some of the things that we're outside of just the training and enablement that we're bringing back to you all to help your customers, a dedicated AE for any of your prospects and customers here today in the SMB space, you get the same account executive on every engagement so we've built this great consistent model to engage with the customers in the upmarket opportunity as we discuss in client engagements you got our executive team on speed dial for those accounts if we're missing the mark in any way.
And one of the biggest things that Chris touched on is that dedicated RingCentral technical account manager whose full-time job is supporting the CT Pros, TAMs during implementation and during post-sale support, that's huge for day-to-day and for escalations, in addition to the things that Bob and Jeff do with the TAMs and the SE team, delivering monthly product roadmap, insights this is all really to ensure that your clients have the best possible journey as they go through this process.