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Sound Bite: Why are Mitel partners discontinuing support? (1:26)

Webinar sound bite from full webinar: Mitel to RingCentral Roundtable Discussion

Featuring

  • Chris Frey, Converged Technology Professionals

 

 

 

Video Transcription

Chris Frey:

Right now, all of our money and investment, and training is going towards cloud solutions, enablement of sales teams on cloud solutions, enablement of technical teams, we still have personnel that are here that are handling and supporting the on-premise base, but that's not where things are headed and we have a substantial team of people providing support.

Many, many other partners in the partner community do not have the same resources and they were basically kept going by single individual who is supporting the base and that individual leaves and now they really have no choice, they have no options and it's very difficult to find other people that are willing to go down that path.

So again, it's kind of like POTS lines, AT&T and others don't want to continue to invest in them, the people that understood that product line are retiring or shifting into other areas so I would definitely say it's sooner than later.

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