Video Transcription

Chris Frey:
Why RingCentral instead of say Zoom or 8x8?

Frank Skiffington:
Well, when you look at the... And I'm sure Garry's probably better placed to talk about this than me, but when you look at the core platform itself, and really what excites me about it is the deeper integrations that RingCentral have compared to other people. That's what stands out for me, is the deeper integrations of applications that they have compared to other people and the other players in the market. That was why we decided to go with them.

Chris Frey:
Why is this good for Mitel MiVoice customers? I guess I'll ask that in a different way. What's in it for them? We have this partnership between Mitel and Ring and we know that there's obviously good stuff there for both of those organizations. What's in it for the customer?

Frank Skiffington:
Well, the customer's getting best of breed in UCaaS solutions, while at the same time Mitel and the customer are getting a win-win out of it. The channel partner, the customer, RingCentral, Mitel. It's a win-win for everyone. We would naturally lose that customer to UCaaS anyway. If you listen to the analysts, 4.5% of the world's on-prem base is migrating to some form of UCaaS.

We are working with RingCentral to capture that 4.5 of our base and move as much of that over to RingCentral as possible. When they do move across, certainly from our UCaaS solution, they probably get an enhanced solution from RingCentral compared to what Mitel had. From an on-prem to UCaaS solution with RingCentral, as I said earlier, they're getting a lot of deeper integrations and application attachment.

Also, there's commercial options available, they're getting three months free and there's also incentives for the customer to move and migrate and they can retain in most cases their handsets.