Video Transcription

Bob Lenarcik:

It really varies based on customers, sometimes it is based on the contracts for certain things like your PRI or your SIP trunks. So we've got some customers that have migrated their contact center first to cloud and kept their pre system for some period of time, until they could migrate off of that.

And in some cases, we've actually had larger customers that had multiple older prem systems, and they couldn't do a flash cut to cut everything over so what we have is a custom engineering team that we can engage during the sales process that will help design a solution that will integrate the cloud platform to their prem solution so they can make that transition a phased approach versus a flash cut. So we can do things like do SIP trunks over public internet, or in the case of a MPLS or an SD-WAN, we can set that up and route the SIP trunks to integrate and have a accord into dialing plan.

I can do extension-extension dialing between the agents on the cloud contact center platform and the folks in the back office that are still on the prem solution. We try to make it case by case, depending on what the customer's trying to do and how big and how many offices they need to cut over. So it's really not a one size fits all solution there.