Video Transcription

Chris Frey:

RingCentral provides a number of different types of reports from basic call log type of reports, that's similar to what you might see in a standard CDR coming out of the ShoreTel system, but we also have the ability to look deep into our network and be able to provide you all sorts of information about the performance of your calls, about the usage of the applications by RingCentral, these are our call analytics we call them and it provides us any number of tools for our customers to use so say you're a sales manager and you're needing to be able to track calls.

I can watch my sales boats and capture all the calls that they place or receive and see how many went to voicemail, how many were parked and abandoned and all sorts of detailed type of information can be provided about your calls. 

But you can also, let's say you're a technical IT person trying to understand why my CEO's computer is having difficulties every time who gets on a video conference with RingCentral. Well, we have analytics in there that allow you to see the quality of service of not only voice calls.

But video calls and allows you to identify specific regarding that particular interaction for that person so I can see what the version of client he's on, I can see IP addresses, if he's remote, I can see the networks he's on and the internet service provider he's utilizing. I can also even look down into the CPU usage of this particular device to see if perhaps that can be causing some problems for that particular person. 

So lots of analytical tools are also available for you to be able to use those within our reporting so just a lot of flexibility and the nice thing about it, Scott, is the fact that we're always enhancing those features, we come out with additional capabilities at 90% of the time's absolutely free to our customers enhancing the product and we push those free betas out to customers all the time.