Video Transcription

Chris Frey:
one of the main reasons that we've asked you to be here is to talk a lot about the people involved. Both of you have really great and unique perspectives having worked on all facets of this. With your years of project management, I'm sure that you have lots of advice, probably well more advice than we could cram into the few minutes we have here.

What are some of the words of wisdom you have? Let's say two things that you want to pass on to customers here that you would want them to remember.

Lori Campbell:
Obviously you know me very well, because I can go on about this, but I'll give you two. I, to be honest, was not an early adopter to the cloud. I worked on premise forever and I couldn't understand why people would want to go to the cloud. I went there kicking and screaming. I wanted to stay on premise. It just didn't make any sense to me, until the pandemic hit and then all of a sudden I saw it firsthand. I saw companies that were already on the cloud, their employees didn't miss a beat, they just started working from home.

The ones that were in the middle of an installation or hadn't gone there yet, they were scrambling and they were rushing to get things installed. Rushing a communication system, that's pure chaos. I mean, I can't tell you how many customers we just put those phones in, got them dial tone and said, "Okay. Well, when things calm down we'll go back and we'll fix it." I think we all know how that works. It's not ideal by any means.

In my opinion, this change, it's inevitable and it's better to get in front of it, do it on your terms and not let somebody else make that decision for you. Back to what Frank was saying with the 7 to 10 years, it's not a long time. Really just get in front of that. Be able to give yourself that time to get that done.

Chris Frey:
Your first one is do it on your own time, in your own terms. What's the second item?

Lori Campbell:
The second would be to get a partner to help you. Find a good partner with good employees, ones that do this every single day. Like I said, a partner's able to filter that noise, fill in those gaps, ask those questions, ask the hard questions that we have, and one that's going to be there with you throughout the whole entire process. Not just sales.

Once the sale is done, then a partner that's going to do the implementation with you, that will be on all the calls with you, through discovery, through implementation and post-go-live.