Video Transcription

Chris Frey:
I'm glad you mentioned implementation. As a PM I'm sure you've been through many under all different kinds of circumstances. From a professional services standpoint, technology and platform's one thing, but we can't automate everything. We still need human interactions. Can you tell us a little bit about... I guess, how do I boil it down? Who do you feel is best-suited to handle installations? Would you say that it is a partner-led installation or a provider-led installation?

Lori Campbell:
Yeah. I've seen both. I would always gear towards a partner-led installation. A partner is going to yield you the best results. I mean, they're there to help you. They know it. They live it. Like I said before, they know those skeletons to ask the manufacturers. When you use a partner, those installations are well-thought-out, they're planned and they're executed and you have a successful installation.

If you go directly with the manufacturers, they're generally thin on substance on the programming side and post-support side, so I would definitely say find a partner, find a good partner, and build that relationship with them.

Chris Frey:
Lori, I think we're going to wrap with one last question.

Lori Campbell:
Okay.

Chris Frey:
The last question I have for you is, are there any mistakes that you see customers often make with their move to the cloud? What did you see time and time again from the numerous installs that you did that you could see it coming and yet customers would still continue to do it? What is that one thing that you'd want to caution our attendees on?

Lori Campbell:
To not rush. Don't rush the installation. Don't let anybody rush the installation. I always have said for years, the most important and most time-consuming part of an installation should be the prep work. Have those deep conversations to... You want to have a deep and thorough design review with a partner and the manufacturer. Get a partner that's going to give you all of those best practices.

Really think about the future, don't think about just now, and don't let providers steer you in the direction of... don't let them influence your decisions. Again, don't rush it. Plan it out. All that prep work that you do will be worth it in the end, you'll have a very successful installation. Your employees are going to think that, "Wow, look at that. That's great. It went so smooth."

They didn't know all that extra prep work that you did before to make it like that. Just be methodical. That's the biggest part.

Chris Frey:
Lori, really appreciate your time. In fact, I want to thank all of our guests today, Garry. Frank, I believe probably had a step away as he mentioned. One last housekeeping note, please note that a member of the Converged sales team will be reaching out to you in the next week or so to follow up with each of you. I want to thank all of our guests today for taking time out of their very busy days.

I know we all are... We sit through an immense amount of web meetings and webinars today, but I really appreciate everyone's time here today. I hope you found today worthwhile, that there's some information that is valuable to you. I'll speak for everyone here at Converged that we are appreciative of your time and are here to help you in any way that we can. Thank you very much and have a great day.