SHORETEL CONTACT CENTER SOLUTIONS FOR YOUR BUSINESS

ShoreTel's Contact Center solution merges both your phone system and unified communications together under one platform. Employees are better able to provide exceptional customer service which leads to a positive caller experience each and every time.  This means more satisfied customers and a healthier bottom line for your business.

As a ShoreTel Certified Platinum Partner, we were responsible for the implementation of their largest contact center deployment to date.  And we did so with great success. We work with businesses of all sizes and can help you determine the best solution and configurations for your particular business goals. 

One Single Platform Means Greater Efficiency

The ShoreTel contact center application is a part of the Connect platform which means your phone system, contact center, and unified communications tools are all integrated.

Users will experience less frustration, faster resolution times, and an increase in efficiency by operating from a single integrated platform rather than disconnected systems.

Improved Customer Service Management

Managers and supervisors will be able to use metric based reports that come with the solution to gauge agent performance in relation to meeting goals and objectives.   

This information provides a clear picture as to where there might be room for improvements either with the agent or in regards to processes and procedures.  

 Increase Efficiency With CRM 3rd Party Applications

Integrate with sales & marketing programs such as Salesforce, Act! and Microsoft Dynamics

Quickly associate callers with their CRM accounts

Conveniently view historical account data

Easily initiate outbound calls by clicking a button rather than manually dialing

Reduce hold times by handling inquiries with greater speed

INTEGRATE WITH OPTYMYZE DIGITAL DISPLAY SOFTWARE

View advanced key metrics in real-time using SJS Solution's Optymyze software

Customize display dashboards with company messages

Run call center reports for valuable performance and data analysis 

Gauge agent performance in relation to meeting goals and objectives

Software displays data on digital wall boards, TVs, or any mobile device

OUR COMMITMENT TO YOU

Whether you are a small or medium business, or a multi-location operations center, deploying the ShoreTel system involves proper planning, configuration and implementation.

We don't expect you to have to do it on your own.  We have trained professionals who can help your business navigate through the entire process from start to finish, and even beyond.  

To learn more about how we can help your business, please contact us today.