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Selected Category: Remote Working

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  Here's Why Contact Center and UC Are Better Together in the Cloud

  Oct 18, 2022

  Migrating to the cloud and migrating to a unified communication solution (UC) is full of positives. But, when also paired with cloud contact center, the benefits to performance and cost savings really show.

  Full story
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  Nine Tips for Thriving in a Remote Work Environment

  Apr 26, 2022

  In order to get the most out of remote work, you have to be proactive in dealing with its set of unique challenges. See how your team can thrive when working from home.

  Full story
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  How to be an Effective Remote-Based Contact Center Manager

  Oct 13, 2020

  Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!

  Full story
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  Azure for the Remote Worker

  Sep 01, 2020

  The benefits that come with remote work are great for everyone, including employers. With the use of Microsoft Azure and their Windows Virtual Desktop, companies can avoid the costs of sending everyone a company laptop and save money by not worrying about potential costly repairs and maintenance. Check out the article to see all of the benefits!

  Full story
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  Technology That Helps You Manage a Remote Contact Center Team

  Aug 10, 2020

  Moving a contact center to be remote can be very tricky and knowing where to start is not necessarily clear. That is why we put together a list of technologies that could be very useful in operating a successful remote team of agents. Read more to see how you can best set up your remote team!

  Full story
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  5 Best Practices for Creating an Ideal Remote Work Environment for Full-time Employees

  Jun 16, 2020

  Working from home has its challenges, but with these five methods you can minimize the effects of this change and even thrive in a remote setting. Read to learn more...

  Full story
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  5 Ways UCaaS Can Make a Remote Workforce a Long-term Customer Service Plan

  Jun 02, 2020

  With the increase of remote work, having a good UCaaS platform is crucial. Would your business benefit from AI chatbots, a cloud-based phone system, or partnering with a Unified Communication partner? Read more to find out!

  Full story
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  5 Hard Lessons Learned When Unexpectedly Moving to a Remote Workforce

  May 12, 2020

  Covid-19 has forced many businesses to adapt to work around the "stay at home" orders and many have faced some difficulties. Is your company prepared if this happens again and is it time to partner with a unified communications partner to be better equipped? Read more to find out.

  Full story
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  How to Protect your Team's Mental Health When Transitioning to Remote Work

  Apr 28, 2020

  The shift to remote working and a drastic change to people's social life has taken a toll on mental health. In this article we discuss ways to combat these changes and make working from home enjoyable.

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  Empowering a Remote Workforce With Unified Communications

  Apr 22, 2020

  Learn how to use unified communications to empower your remote workforce. Are you taking the necessary steps to adapt? Find out here!

  Full story
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  Seven Habits of Highly Effective Remote Teams

  Apr 15, 2020

  Working remote is a new experience for many people. Here are seven ways to make the transition from the office to your home less painful.

  Full story
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  Using Mitel’s External Assignment Feature for Out of Office and Remote Use

  Mar 16, 2020

  Step by Step video and written guide for those wanting to use Mitel Connect's external assignment functionality - a must have for training remote and out of office users.

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