Insight and updates on UCaaS, CCaaS, cloud migration, and more

• AI (4)
• Call Recording (1)
• CCaaS (15)
• Chris' Quarterly (1)
• Cloud (11)
• Cloud Migration (8)
• CloudCare (2)
• Compliance (3)
• Contact Center (8)
• Healthcare (3)
• Hybrid (10)
• Infographics (1)
• Legislation (5)
• Mitel Minutes (7)
• On-Premise PBX (2)
• Professional Services (2)
• Reducing Costs (8)
• Remote Working (13)
• Swami Tech Talk (15)
• Telecom Expense Management (1)
• Training (4)
• UCaaS (21)
• Workforce Optimization (3)

• 8x8 (7)
• acquisition (4)
• avaya bankruptcy (2)
• avaya cloud office (1)
• banking (3)
• budget (5)
• business (82)
• business IT consulting (31)
• CaaS (4)
• call routing (11)
• call scheduling (1)
• careers (2)
• cares act (1)
• CCaaS (9)
• changing shoretel partner (3)
• cloud (93)
• cloud migration (63)
• cloud phone solutions (45)
• cloud-based phone systems (47)
• cloud-based-phone systems (28)
• CloudCare (2)
• communications (75)
• connect client (1)
• Connect Cloud (5)
• consulting (10)
• contact center (67)
• contact centers (57)
• Converged Technology Professionals (4)
• cost reduction strategies (18)
• covid (13)
• CPaaS (5)
• customer experience (31)
• customer success (17)
• data (6)
• data storage (5)
• datacore (1)
• e911 (1)
• education (2)
• emergency notification systems (3)
• emergency services (3)
• end of life (4)
• enhanced 911 (1)
• enterprise (7)
• extension dialing (1)
• external assignment (3)
• external routing (3)
• Financial Services (3)
• grants (1)
• holiday schedules (1)
• hosted pbx migration mistakes (10)
• hosted voip (6)
• hybrid cloud and pbx (12)
• iaas (2)
• industry changes (7)
• infrastructure as a service (1)
• ivr (4)
• ivr development (3)
• ivr reporting (1)
• Legal (2)
• Manufacturing (2)
• mass notification systems (4)
• Medical (1)
• metrics (4)
• micloud connect (1)
• microsoft teams (12)
• migrating to cloud (52)
• migration to cloud (45)
• Mitel (20)
• Mitel bulletin (2)
• mitel connect (12)
• mitel director (2)
• mitel minute update (7)
• Mitel Minutes (12)
• mitel partner (16)
• mitel revolution (1)
• mitel summit (1)
• mobility (11)
• net promoter score (1)
• network virtualization (3)
• networking (3)
• number porting (6)
• numbers (3)
• omnichannel (26)
• omni-channel (20)
• partner (23)
• pbx (32)
• pci compliance (1)
• phone (16)
• phone service (20)
• phone service errors (3)
• phone system (29)
• phone tips (12)
• platinum partner (10)
• post-call survey (1)
• productivity (42)
• professional it (13)
• Professional Sports (1)
• reduce call center costs (12)
• reduce contact center costs (26)
• remote (53)
• remote worker (44)
• ringcentral (44)
• ringcentral contact center (17)
• ringcentral integration (15)
• RingCentral Office (13)
• route points (1)
• sales (2)
• screen pop-ups (1)
• searchlight (1)
• shoretel (5)
• shoretel 14.2 (2)
• shoretel connect client app (1)
• shoretel connect cloud (1)
• shoretel ip phone troubleshooting codes (1)
• shoretel partner (7)
• shoretel sky (2)
• shoretel support partner (1)
• simultaneous ring (1)
• SMS compliance (2)
• software-defined storage (1)
• sourcewell (1)
• summit platform (1)
• tariffs (1)
• teamwork (13)
• technology (43)
• telecom terms (5)
• telecommunications jargon (3)
• toll free fraud (1)
• UC (79)
• uc industry (54)
• ucaas (69)
• unified communications (72)
• upgrade to MiVoice Connect (3)
• Vendor (1)
• video (10)
• video conferencing (17)
• virtual local networks (1)
• virtualization (3)
• vlan (1)
• vlans (1)
• voip (7)
• work at home (29)
• workforce optimization (1)
• zoom (9)

Blog Entries tagged as: mitel connect

• 

  You're Not Alone: A Blueprint for Mitel End-of-Sale Migration

  Dec 13, 2023

  Mitel (formerly ShoreTel) has announced the End-of-Sale (EoS) for its MiVoice Connect platform; thus, businesses are reevaluating their communication infrastructure and strategies.

  Full story
• 

  Have ShoreTel or Mitel MiVoice Connect? The End is Here

  Nov 23, 2023

  It's officially done. Mitel (formerly ShoreTel) announced its End-of-Sale (EoS) for MiVoice Connect platform software, hardware, and all related applications, beginning July 6, 2024. If you're wondering what you should do now, here are your next steps.

  Full story
• 

  Hidden Benefits of Moving from Mitel to RingCentral

  Oct 11, 2022

  If you are a current Mitel customer looking to make a move to the cloud, you are running out of time to select a provider. See what option is best for your business to make the switch to UC.

  Full story
• 

  Mitel Alert: MiCloud Connect Price Increases and More Support Cuts Coming This Fall

  Aug 05, 2022

  The trend of price increases continues for Mitel customers, this time for MiCloud Connect. Make sure your organization is prepared and knows what needs to be done to stay ahead of this.

  Full story
• 

  8 Reasons Mitel Customers Should Move to Cloud or Change Cloud Providers Now

  Apr 29, 2022

  There is no easy way to put it. If your business is currently relying on a Mitel on-premise system it is time to make a change. Moving to a cloud-based solution is crucial to your organization's health.

  Full story
• 

  The Difference Between Mitel End of Sales and Mitel End of Life

  Mar 09, 2022

  End of Life? End of Sale? What are the differences? If you are a current Mitel Cloud Connect customer it is crucial that you know. See what steps you need to take in order to adapt and plan your migration to your next communications platform.

  Full story
• 

  A Deeper Look at Mitel RingCentral Hybrid UCaaS

  Nov 30, 2021

  The partnership between Mitel & RingCentral is a very exciting development in the communications industry. Having access to an easy path to the cloud or hybrid with RingCentral, one of the top Gartner UCaaS Leaders, is something current Mitel users should be very excited about.

  Full story
• 

  Navigating the Challenges of a ShoreTel 14.2 to Mitel MiVoice Connect Migration

  Apr 06, 2021

  With ShoreTel 14.2 at its end of life it is time to look into an upgrade. Here at Converged Technology Professionals we have helped many businesses migrate their communications from ShoreTel 14.2 to Mitel MiVoice Connect. See what obstacles you need to prepare for when migrating to this more flexible and secure cloud-based solution.

  Full story
• 

  How to Receive Mitel MiVoice Connect Updates and News

  Feb 25, 2021

  Keeping up with new product releases and updates it a crucial part of operating a Mitel system. But it can also be a headache to find the information that is relevant to you. See how you can stay current with your Mitel MiVoice Connect PBX or Mitel MiVoice Connect Contact Center without having to sift through all the unnecessary information.

  Full story
• 

  Not All 6900 Phones Are Compatible With MiVoice Connect. What You Need to Know.

  Aug 12, 2020

  Buying refurbished products comes with the benefit of costing less but if the wrong items are purchased it can cause a lot of headaches. Read about how you can avoid costly mistakes and purchase the right phones the first time!

  Full story
• 

  Using Mitel’s External Assignment Feature for Out of Office and Remote Use

  Mar 16, 2020

  Step by Step video and written guide for those wanting to use Mitel Connect's external assignment functionality - a must have for training remote and out of office users.

  Full story
• 

  How to Set Up Simultaneous Ring in Mitel Connect Client

  Sep 30, 2019

  Step by Step video and written guide for those wanting to use Mitel Connect's simultaneous ring functionality - a must have for efficient use of your time!

  Full story