Insight and updates on UCaaS, CCaaS, cloud migration, and more

• AI (4)
• Call Recording (1)
• CCaaS (15)
• Chris' Quarterly (1)
• Cloud (11)
• Cloud Migration (8)
• CloudCare (2)
• Compliance (3)
• Contact Center (8)
• Healthcare (3)
• Hybrid (10)
• Infographics (1)
• Legislation (5)
• Mitel Minutes (7)
• On-Premise PBX (2)
• Professional Services (2)
• Reducing Costs (8)
• Remote Working (13)
• Swami Tech Talk (15)
• Telecom Expense Management (1)
• Training (4)
• UCaaS (21)
• Workforce Optimization (3)

• 8x8 (7)
• acquisition (4)
• avaya bankruptcy (2)
• avaya cloud office (1)
• banking (3)
• budget (5)
• business (82)
• business IT consulting (31)
• CaaS (4)
• call routing (11)
• call scheduling (1)
• careers (2)
• cares act (1)
• CCaaS (9)
• changing shoretel partner (3)
• cloud (93)
• cloud migration (63)
• cloud phone solutions (45)
• cloud-based phone systems (47)
• cloud-based-phone systems (28)
• CloudCare (2)
• communications (75)
• connect client (1)
• Connect Cloud (5)
• consulting (10)
• contact center (67)
• contact centers (57)
• Converged Technology Professionals (4)
• cost reduction strategies (18)
• covid (13)
• CPaaS (5)
• customer experience (31)
• customer success (17)
• data (6)
• data storage (5)
• datacore (1)
• e911 (1)
• education (2)
• emergency notification systems (3)
• emergency services (3)
• end of life (4)
• enhanced 911 (1)
• enterprise (7)
• extension dialing (1)
• external assignment (3)
• external routing (3)
• Financial Services (3)
• grants (1)
• holiday schedules (1)
• hosted pbx migration mistakes (10)
• hosted voip (6)
• hybrid cloud and pbx (12)
• iaas (2)
• industry changes (7)
• infrastructure as a service (1)
• ivr (4)
• ivr development (3)
• ivr reporting (1)
• Legal (2)
• Manufacturing (2)
• mass notification systems (4)
• Medical (1)
• metrics (4)
• micloud connect (1)
• microsoft teams (12)
• migrating to cloud (52)
• migration to cloud (45)
• Mitel (20)
• Mitel bulletin (2)
• mitel connect (12)
• mitel director (2)
• mitel minute update (7)
• Mitel Minutes (12)
• mitel partner (16)
• mitel revolution (1)
• mitel summit (1)
• mobility (11)
• net promoter score (1)
• network virtualization (3)
• networking (3)
• number porting (6)
• numbers (3)
• omnichannel (26)
• omni-channel (20)
• partner (23)
• pbx (32)
• pci compliance (1)
• phone (16)
• phone service (20)
• phone service errors (3)
• phone system (29)
• phone tips (12)
• platinum partner (10)
• post-call survey (1)
• productivity (42)
• professional it (13)
• Professional Sports (1)
• reduce call center costs (12)
• reduce contact center costs (26)
• remote (53)
• remote worker (44)
• ringcentral (44)
• ringcentral contact center (17)
• ringcentral integration (15)
• RingCentral Office (13)
• route points (1)
• sales (2)
• screen pop-ups (1)
• searchlight (1)
• shoretel (5)
• shoretel 14.2 (2)
• shoretel connect client app (1)
• shoretel connect cloud (1)
• shoretel ip phone troubleshooting codes (1)
• shoretel partner (7)
• shoretel sky (2)
• shoretel support partner (1)
• simultaneous ring (1)
• SMS compliance (2)
• software-defined storage (1)
• sourcewell (1)
• summit platform (1)
• tariffs (1)
• teamwork (13)
• technology (43)
• telecom terms (5)
• telecommunications jargon (3)
• toll free fraud (1)
• UC (79)
• uc industry (54)
• ucaas (69)
• unified communications (72)
• upgrade to MiVoice Connect (3)
• Vendor (1)
• video (10)
• video conferencing (17)
• virtual local networks (1)
• virtualization (3)
• vlan (1)
• vlans (1)
• voip (7)
• work at home (29)
• workforce optimization (1)
• zoom (9)

Blog Entries tagged as: virtualization

• 

  Swami Dictionary – Your Guide to the Wild World of Unified Communications

  Oct 30, 2020

  With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

  Full story
• 

  What is Infrastructure as a Service (IaaS)?

  Apr 06, 2020

  In this article, we explain what IaaS (infrastructure as a service) and the benefits it offers. Curious? Read more here...

  Full story
• 

  5 Ways to Virtualize Your Network Infrastructure

  Jan 24, 2020

  In this article, we explain the five ways you can virtualize your network and what that exactly means. If you've ever been curious how you can virtualize a network, you'll want to read this post!

  Full story