Insight and updates on UCaaS, CCaaS, cloud migration, and more

In this article, we explain what IaaS (infrastructure as a service) and the benefits it offers. Curious? Read more here...

The reality is many big providers will tell new clients what they want to hear to get them to migrate from their on-prem PBX to a cloud solution. Without adequate planning, this particular digital transformation story could leave you with the dreaded cloud hangover. Read more...

5 benefits to using zoom video in your business

Looking for ways to make it possible to have your employees work from a remote environment? Here are some ways it's possible if you are a user of either Mitel or RingCentral solutions.

Step by Step video and written guide for those wanting to use Mitel Connect's external assignment functionality - a must have for training remote and out of office users.

Businesses are using video conferencing tools to address multiple challenges they are facing. From isolated remote team members to shrinking budgets, video conferencing has finally found its place in this world.

This article addresses the growing trend of work at home/remote worker initiatives and positive outcomes for both businesses and employees. 

The era of the traditional PBX is over, and the cloud push isn’t coming from your support or sales teams, or any division in your operations. It’s coming directly from the phone and software providers you use to power your phones, communications and contact centers. Here's why...

Moving to a hosted PBX isn't always as simple as it sounds. In fact, it rarely is. That's why we've compiled 8 migration mistakes you need to avoid! Enjoy the read!

Make sure your Mitel/ShoreTel Connect Director is compliant with Kari's Law. This is a Federal law through the FCC.

In this article, we explain how a contact center-as-a-service platform can be used to help improve contact center agent performance! A must read!

In this article, we explain the five ways you can virtualize your network and what that exactly means. If you've ever been curious how you can virtualize a network, you'll want to read this post!