Insight and updates on UCaaS, CCaaS, cloud migration, and more

The future of customer service for businesses is omni-channel contact center functionality. As customers expect to communicate via multiple channels with your customer service team, it's important to understand the importance and value this type of engagement provides.

Migrating your phones away from your trusted onsite PBX is an implementation project ripe with errors, stressful moments and lots of aggravation… if you’re unprepared. This article will address the various stages of the migration process when moving to the cloud so your business isn’t disrupted during the process.

Let's take a look at what lies ahead in 2020 and our accomplishments of 2019!

Which digital communication channels can your business use to improve your customer service strategy? Meet customers where they are and how they want to be reached. Here's six ways you can do exactly that!

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the announcement of products impacted by the latest import tariffs.

What do you know about your call-routing features on your own phone? With Mitel Connect, you can set your very own customization settings to control how your direct inbound calls are handled. Yes, this is something YOU can control! Enjoy our blog post and video to show you how.

Contact centers are becoming smarter, more efficient and meeting the wants of customers everywhere thanks to these 5 trends that are reshaping the contact center market.

Enjoy this Datacore Infographic explaining the realities of unplanned downtime and the expenses incurred. Here's what to do about it!

What is Software-Defined Storage? What are the benefits and how do businesses use it to reduce IT costs, and increase agility in business continuity and disaster recovery processes? Read this article to find out!

Learn how to add an existing user to an active call with just a few mouse clicks from in your Mitel ShoreTel Connect Client. It's easy!

Your emails are a potential source of ransomware and security attacks. These email threats are real and very costly for businesses of all sizes. Here are 8 tips you can put into practice today to reduce the amount of email threats your employees are faced with daily.

Will the growing acceptance of cloud computing and services mean that companies no longer need their IT departments? Read here to understand how the role of IT isn't vanishing, but rather changing.