Insight and updates on UCaaS, CCaaS, cloud migration, and more

Another Swami Tech Talk Post! Here are some common troubleshooting commands that you can use on your ShoreTel phones to help troubleshoot common issues.

Another Mitel Minute Update by CT-Pros! Here's our take on the latest news regarding the 2 Billion dollar all-cash acquisition of Mitel by Searchlight Capital Partners. This is good for customers, the brand, and for partners.

Here’s what you need to know about ShoreTel 14.2 End of Life including ST Switches and Mitel End of Life products for your PBX. Practical advice from a Mitel Platinum Partner.

In this Swami Tech Talk blog post, our UC Solutions Expert Eric Collins shares how to keep calm and collected when faced with the dreaded No Phone Service error. Learn four troubleshooting steps that will help you and your IT support team reach resolution efficiently and without unnecessary delays.

This article addresses the types of notification systems and endpoints K12 schools can utilize for emergency preparedness and response for unforeseen events, natural disasters, and routine communications.

Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.

We cover three reasons why large businesses will choose hosted VoIP solutions over on-site PBX systems. Every business is unique and so are their telephony needs. As UC and phone consultants, we help you choose the best solution for your business.

As a Mitel partner we are excited to learn that Mitel has chosen to keep the ShoreTel Connect Cloud in their portfolio of cloud solutions as well as designating it as one of their flagship products. Read our Mitel Minutes update.

If you missed our awesome webinar with Brightmetrics, 5 Metrics Every Call Center Manager Needs to Master, you can watch the recorded version here.

Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

Change is in the air. This article written by Joe Rittenhouse, President of Sales Development, addresses recent UC industry changes and what it means for future of businesses, the integration providers, and the partners who choose to adapt vs. those who don't.

Here are some popular examples how businesses integrate Cpaas (communications platform as a service) into their organization to improve customer service initiatives and experiences.