Another Swami Tech Talk Post! Here are some common troubleshooting commands that you can use on your ShoreTel phones to help troubleshoot common issues.

Another Mitel Minute Update by CT-Pros! Here's our take on the latest news regarding the 2 Billion dollar all-cash acquisition of Mitel by Searchlight Capital Partners. This is good for customers, the brand, and for partners.

Here’s what you need to know about ShoreTel 14.2 End of Life including ST Switches and Mitel End of Life products for your PBX. Practical advice from a Mitel Platinum Partner.

In this Swami Tech Talk blog post, our UC Solutions Expert Eric Collins shares how to keep calm and collected when faced with the dreaded No Phone Service error. Learn four troubleshooting steps that will help you and your IT support team reach resolution efficiently and without unnecessary delays.

This article addresses the types of notification systems and endpoints K12 schools can utilize for emergency preparedness and response for unforeseen events, natural disasters, and routine communications.

Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.

We cover three reasons why large businesses will choose hosted VoIP solutions over on-site PBX systems. Every business is unique and so are their telephony needs. As UC and phone consultants, we help you choose the best solution for your business.

As a Mitel partner we are excited to learn that Mitel has chosen to keep the ShoreTel Connect Cloud in their portfolio of cloud solutions as well as designating it as one of their flagship products. Read our Mitel Minutes update.

If you missed our awesome webinar with Brightmetrics, 5 Metrics Every Call Center Manager Needs to Master, you can watch the recorded version here.

Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

Change is in the air. This article written by Joe Rittenhouse, President of Sales Development, addresses recent UC industry changes and what it means for future of businesses, the integration providers, and the partners who choose to adapt vs. those who don't.

Here are some popular examples how businesses integrate Cpaas (communications platform as a service) into their organization to improve customer service initiatives and experiences.

Learn how to improve your customer experiences with Business SMS/text messaging. In this post we discuss why sms applications are so important for businesses to tap into, what's involved in developing your own app, the options available to you as a business, and how the Summit CPaaS helps make it all happen.

Part three of our three-part series exploring the different features of the ShoreTel Connect client app and how each plays an important role for increasing our productivity every day.

In this article, we provide practical examples that showcase the different ways CPaaS can be used by the enterprise market to empower businesses like never before. We explain what CPaaS is through real examples and why it's so important for businesses to take advantage of this communications tool.

Learn 3 ways you can use ShoreTel's call handling features from inside your Connect Client App to help you become more productive with the use of your time.

Ever get tired of all the as-a-service IT acronyms that keep getting tossed around? SaaS, CaaS, UCaaS, CPaaS, and the list goes on... what do they all really mean? We explain it clear and simple by taking the top 5 we deem as most relevant to you and your business communications options.

Ever wonder if UC tools like IM and Presence can truly benefit your business? In this post we tackle this question as the first part of our three part series on productivity features found in ShoreTel's Connect client.

In this post we discuss how you can benefit from our IVR programming services to expand your customer service options using the ShoreTel Summit platform. Learn more about ShoreTel Summit and the endless possibilities it can offer!

Learn how your business can benefit when virtual meeting capabilities are integrated into your ShoreTel unified communications solution. We explore three examples where ShoreTel's platform helps businesses conduct stress-free meetings regardless of the circumstances.