Forget about hunches and gut feelings, it's IVR reporting that gives you real facts when it comes to analyzing post-call customer surveys. In this post, we step you through the facts provided so you can make the right choices that lead to improvements in your business.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of sale for Half Width ShoreGear Voice Switches and what this means for you.

Learn three easy ways to start using your Mitel Connect Client to break free from your desk and add flexibility and balance to your life.

Here are some practical tips for making sure your phone system implementation is successful and stress-free.

Enjoy another Swami Tech Talk article about the uses and benefits of Mitel's screen pop up with their Contact Center application.

In this Swami Tech Talk post, we share some insight into behind the scenes code writing for the Summit platform. We offer an example of IVR call routing based on available menu options, and the flexibility the application provides to those willing to push their imagination to the limit!

Another Swami Tech Talk article! Learn how to correctly change the time on your ShoreTel phone when it displays incorrectly.

Another Swami Tech Talk Post! Here are some common troubleshooting commands that you can use on your ShoreTel phones to help troubleshoot common issues.

Another Mitel Minute Update by CT-Pros! Here's our take on the latest news regarding the 2 Billion dollar all-cash acquisition of Mitel by Searchlight Capital Partners. This is good for customers, the brand, and for partners.

Here’s what you need to know about ShoreTel 14.2 End of Life including ST Switches and Mitel End of Life products for your PBX. Practical advice from a Mitel Platinum Partner.

In this Swami Tech Talk blog post, our UC Solutions Expert Eric Collins shares how to keep calm and collected when faced with the dreaded No Phone Service error. Learn four troubleshooting steps that will help you and your IT support team reach resolution efficiently and without unnecessary delays.

This article addresses the types of notification systems and endpoints K12 schools can utilize for emergency preparedness and response for unforeseen events, natural disasters, and routine communications.

Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.

We cover three reasons why large businesses will choose hosted VoIP solutions over on-site PBX systems. Every business is unique and so are their telephony needs. As UC and phone consultants, we help you choose the best solution for your business.

As a Mitel partner we are excited to learn that Mitel has chosen to keep the ShoreTel Connect Cloud in their portfolio of cloud solutions as well as designating it as one of their flagship products. Read our Mitel Minutes update.

If you missed our awesome webinar with Brightmetrics, 5 Metrics Every Call Center Manager Needs to Master, you can watch the recorded version here.

Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.

Change is in the air. This article written by Joe Rittenhouse, President of Sales Development, addresses recent UC industry changes and what it means for future of businesses, the integration providers, and the partners who choose to adapt vs. those who don't.

Here are some popular examples how businesses integrate Cpaas (communications platform as a service) into their organization to improve customer service initiatives and experiences.

Learn how to improve your customer experiences with Business SMS/text messaging. In this post we discuss why sms applications are so important for businesses to tap into, what's involved in developing your own app, the options available to you as a business, and how the Summit CPaaS helps make it all happen.