Part three of our three-part series exploring the different features of the ShoreTel Connect client app and how each plays an important role for increasing our productivity every day.

In this article, we provide practical examples that showcase the different ways CPaaS can be used by the enterprise market to empower businesses like never before. We explain what CPaaS is through real examples and why it's so important for businesses to take advantage of this communications tool.

Learn 3 ways you can use ShoreTel's call handling features from inside your Connect Client App to help you become more productive with the use of your time.

Ever get tired of all the as-a-service IT acronyms that keep getting tossed around? SaaS, CaaS, UCaaS, CPaaS, and the list goes on... what do they all really mean? We explain it clear and simple by taking the top 5 we deem as most relevant to you and your business communications options.

Ever wonder if UC tools like IM and Presence can truly benefit your business? In this post we tackle this question as the first part of our three part series on productivity features found in ShoreTel's Connect client.

In this post we discuss how you can benefit from our IVR programming services to expand your customer service options using the ShoreTel Summit platform. Learn more about ShoreTel Summit and the endless possibilities it can offer!

Learn how your business can benefit when virtual meeting capabilities are integrated into your ShoreTel unified communications solution. We explore three examples where ShoreTel's platform helps businesses conduct stress-free meetings regardless of the circumstances.

Read Joe's take on why Avaya clients should start thinking about their future UC roadmap provided Avaya's recent decision to file for Chapter 11. In this post you'll hear valid points for why this is not a small bump in the road and what this means for customers who use their UC products.

A Special VoIP Swami message from CT-Pros to all our awesome customers and partners!

VoIP plays an important role in choosing the right PBX for your business, so make sure to understand the basics of the VoIP-PBX relationship.

Learning to value a well deserved vacation is important for everyone. However sometimes we still have to make time to check in with work responsibilities, especially in an ever growing mobile environment. This article goes over ways to make your vacation more valued by minimizing work time consuming interruptions.

When you peruse news feeds on LinkedIn and IT Blogs one of the things that strikes you is the push to the bleeding edge on how fast everything is moving. Soon we will be consuming all of our unified communications via mobility and the cloud. To put it bluntly, it is true for a cross section of our users! We have many clients pushing the envelope and wanting more ways to communicate within the business no matter their geography.

Changes to the unified communications industry is leading companies to abandon the notion of business as usual.

Don't give up on your ShoreTel, it may very well be you simply need to get a new IT partner. Contact CT Pros to get a fresh evaluation and get the attention you deserve!

Read some tips for how to stress test your contact center. This article focuses on the benefits of a stress test, and as it relates to ShoreTel's Enterprise Contact Center solution.

Learn why it's important to be aware of the potential risks that come with month to month cloud provider contracts.

Learn why CT Pros does not participate in consultant based RFPs. Visit their website to learn more about their services.

Located in the Midwest, Chicago, Milwaukee, Grand Rapids, and Indianapolis, Learn why CT-Pros is the best place to work!

ShoreTel's acquisition of M5 Networks helps expand solutions in the cloud thereby reaching into more market segments. A tour of their data centers were impressive.

In this article, learning to say to no to customers is described as an important element to the sales process.