Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!

A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!

Migrating away from an on-premise pbx system requires a lot of planning and research. Part of that research process is figuring out what the ROI, or return on investment, would be for a new cloud-based solution. Since a cloud solution is not an owned piece of hardware like its on-premise counter-part, tackling the question of ROI must be done differently. Read to find out how much a move to the cloud could save you!

Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!

Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!

It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.

A lot changes when work leaves the office and goes remote, including building relationships. Employees can no longer gather around a desk or a water cooler and have a casual conversation. This can attribute to a sense of being alone and can lead to a lowering of trust between employees and employer. See what you can do to prevent this!

It's no secret that a great way to increase customer loyalty is to provide good customer service. Moving your contact center to the cloud can do just that by giving your agents advanced communications tools that better personalize the customer's experience. Find out how adopting an omnichannel approach can lead to stronger customer loyalty!

Here's what you need to know about the CARES Act funding and allowable use cases for Education K-12 so you can secure the right cloud communications technology for improved distance learning initiatives that support teachers and students.

Learn why choosing an experienced ShoreTel partner provides greater value and benefit to your organization. From network and system optimizations, trustworthy advice and consultation, to knowledgeable experts that keep you up to date with the latest news and support updates.

The first line of defense that your company has to ward off cyber attacks is your employees. Because of this, it is important that they are educated in how to identify an email scam. Read more to see what these scams consist of and how you can protect yourself from them.

The benefits that come with remote work are great for everyone, including employers. With the use of Microsoft Azure and their Windows Virtual Desktop, companies can avoid the costs of sending everyone a company laptop and save money by not worrying about potential costly repairs and maintenance. Check out the article to see all of the benefits!

From cost savings to an increase in security, there are a lot of reasons to switch to cloud driven networking. Check out the full list and see for yourself how your business could benefit from cloud networking.

With more companies migrating to the cloud it is important to understand why this sudden shift away from the on-premise PBX system is happening. Read what the benefits of this always evolving cloud-based solution are and what that could mean for your business.

Buying refurbished products comes with the benefit of costing less but if the wrong items are purchased it can cause a lot of headaches. Read about how you can avoid costly mistakes and purchase the right phones the first time!

Moving a contact center to be remote can be very tricky and knowing where to start is not necessarily clear. That is why we put together a list of technologies that could be very useful in operating a successful remote team of agents. Read more to see how you can best set up your remote team!