Brightmetrics Partner

Brightmetrics provides businesses the tools to accurately and efficiently analyze key data pulled from their ShoreTel phone system.  From graphic friendly real-time dashboards to core UC analytics, Brightmetrics helps your business increase customer satisfaction through the power of ShoreTel.

Gain Valuable Insights into
Your ShoreTel System

Brightmetrics software displays real-time data from your ShoreTel phone system in order for users to actively monitor customer satisfaction levels, operational issues, and agent performance.  

Easy to Use Reporting
Functionality

With the Brightmetrics software, users can use drag-and-drop functionality to quickly customize reports which provide necessary information to aid in critical cost-saving operational decisions.

Real-Time Data Leads to
Quick Problem Solving

The ability to monitor call data in real-time allows managers to quickly address problematic issues such as long queue times, unexpected high call volumes, or high abandon rates. All of which can greatly impact customer satisfaction.

No Company is too Small
or Too Large

Proper data gathering is critical for assessing agent and employee call handling performance regardless of the size of your business.  Brightmetrics offers solutions to accommodate small workgroup environments as well as large Enterprise Contact Centers.