Insight and updates on UCaaS, CCaaS, cloud migration, and more

Categories

Tags

8x8 (7)
acquisition (4)
avaya bankruptcy (2)
avaya cloud office (1)
banking (3)
budget (5)
business (82)
business IT consulting (31)
CaaS (4)
call routing (11)
call scheduling (1)
careers (2)
cares act (1)
CCaaS (9)
changing shoretel partner (3)
cloud (93)
cloud migration (63)
cloud phone solutions (45)
cloud-based phone systems (47)
cloud-based-phone systems (28)
CloudCare (2)
communications (75)
connect client (1)
Connect Cloud (5)
consulting (10)
contact center (67)
contact centers (57)
Converged Technology Professionals (4)
cost reduction strategies (18)
covid (13)
CPaaS (5)
customer experience (31)
customer success (17)
data (6)
data storage (5)
datacore (1)
e911 (1)
education (2)
emergency notification systems (3)
emergency services (3)
end of life (4)
enhanced 911 (1)
enterprise (7)
extension dialing (1)
external assignment (3)
external routing (3)
Financial Services (3)
grants (1)
holiday schedules (1)
hosted pbx migration mistakes (10)
hosted voip (6)
hybrid cloud and pbx (12)
iaas (2)
industry changes (7)
infrastructure as a service (1)
ivr (4)
ivr development (3)
ivr reporting (1)
Legal (2)
Manufacturing (2)
mass notification systems (4)
Medical (1)
metrics (4)
micloud connect (1)
microsoft teams (12)
migrating to cloud (52)
migration to cloud (45)
Mitel (20)
Mitel bulletin (2)
mitel connect (12)
mitel director (2)
mitel minute update (7)
Mitel Minutes (12)
mitel partner (16)
mitel revolution (1)
mitel summit (1)
mobility (11)
net promoter score (1)
network virtualization (3)
networking (3)
number porting (6)
numbers (3)
omnichannel (26)
omni-channel (20)
partner (23)
pbx (32)
pci compliance (1)
phone (16)
phone service (20)
phone service errors (3)
phone system (29)
phone tips (12)
platinum partner (10)
post-call survey (1)
productivity (42)
professional it (13)
Professional Sports (1)
reduce call center costs (12)
reduce contact center costs (26)
remote (53)
remote worker (44)
ringcentral (44)
ringcentral contact center (17)
ringcentral integration (15)
RingCentral Office (13)
route points (1)
sales (2)
screen pop-ups (1)
searchlight (1)
shoretel (5)
shoretel 14.2 (2)
shoretel connect client app (1)
shoretel connect cloud (1)
shoretel ip phone troubleshooting codes (1)
shoretel partner (7)
shoretel sky (2)
shoretel support partner (1)
simultaneous ring (1)
SMS compliance (2)
software-defined storage (1)
sourcewell (1)
summit platform (1)
tariffs (1)
teamwork (13)
technology (43)
telecom terms (5)
telecommunications jargon (3)
toll free fraud (1)
UC (79)
uc industry (54)
ucaas (69)
unified communications (72)
upgrade to MiVoice Connect (3)
Vendor (1)
video (10)
video conferencing (17)
virtual local networks (1)
virtualization (3)
vlan (1)
vlans (1)
voip (7)
work at home (29)
workforce optimization (1)
zoom (9)

Blog Entries tagged as: call routing

Can Cloud Communications Save Your Business Money During an Economic Downturn?

Sep 20, 2022

When facing an economic downturn, it may be tempting to stick with a solution that just works. But, making the switch from on-prem to cloud-based communications could be what your business needs to come out on top.
Full story
Understanding the Buzz Behind Bring Your Own Carrier (BYOC)

Jul 19, 2022

When migrating your communications to the cloud, it's important that you do it in a way that makes the most sense for your organization. See if a Bring Your Own Carrier approach would be your best option.
Full story
What Does Omnichannel Mean for Contact Centers?

Aug 17, 2021

Omnichannel allows for agents to talk to a customer or potential customer on a wide variety of platforms. It also allows you to collect valuable data from these discussions to better serve the person on the other side of the phone, chat, etc. in the future. See what else omnichannel is capable of and how it can benefit your contact center.
Full story
Who’s In Your Corner When a Migration Turns Ugly?

Jun 08, 2021

When you partner with Converged Technology Professionals you will never be left to fend for yourself when something goes wrong. We make sure every part of your IT project is executed correctly and that any issue is resolved promptly. In this article, our Program Manager, Stephen Doerr, talks about how we fight to make sure our customers' experience is nothing short of excellent.
Full story
Why Customer Complaints are a Great Problem to Have

May 11, 2021

At first, a customer complaint may seem horrible. But it actually could just be the opposite. A complaint gives your company an opportunity to look into a process that may seem great from the business's perspective but is actually flawed from the user's side. Learn how you can make the most out of negative reviews!
Full story
Is Skill-Based Routing Right For Your Contact Center?

Mar 09, 2021

There are many reasons to consider implementing skills based routing including time and money savings, an increase in agent productivity and a higher level of customer experience just to name a few. See what other benefits you and your team could experience by implementing this powerful customer service solution.
Full story
Swami Dictionary – Your Guide to the Wild World of Unified Communications

Oct 30, 2020

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.
Full story
How RingCentral Injects Intelligent Design to Improve Productivity

May 19, 2020

From providing analytics to give managers better insights to your communications efforts to implementing AI features to help automatize processes for your agents, RingCentral may be the communications solution that you have been looking for. Read more to find out what else it can do for you!
Full story
How to Use Route Points to Assign an External Number to an Extension

Mar 29, 2019

In this Swami Tech Talk post, you'll learn how to configure route points within Mitel Director to dial an external number with an extension, and under what circumstances this is useful.
Full story
How to Configure Your Business Call Flow Schedules in Mitel Director

Mar 07, 2019

Understanding proper call flow scheduling in your Mitel Director is critical to ensure your callers have a positive experience when they call your business whether during normal business hours, after business hours or during the holidays.
Full story
How to Use Your Mitel Desk Phone with your Cell Phone

Oct 02, 2018

In this Swami Tech Talk post, we step you through configuring call forwarding and external assignment with your Mitel Connect Client.
Full story

Insight and updates on UCaaS, CCaaS, cloud migration, and more

Blog Entries tagged as: call routing

Contact Us