In this Swami Tech Talk post, you'll learn how to configure route points within Mitel Director to dial an external number with an extension, and under what circumstances this is useful.

Understanding proper call flow scheduling in your Mitel Director is critical to ensure your callers have a positive experience when they call your business whether during normal business hours, after business hours or during the holidays.

Another Swami Tech Talk Blog Post! This time by our talented Project Manager, Trish Cottone. In this post, she layouts 8 must-know industry acronyms that are important to understand.

This article is written by Ryan Cayton, our Advanced Enterprise Solutions Engineer. In this article Ryan shares his most practical and insightful tips and personal advice when working with VLANs. Enjoy the read!

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the announcement that Mitel has officially become a privately held company by Searchlight Capital Partners.

Learn how Sourcewell can help your organization or agency easily acquire Mitel into your budget for phone and communications technologies.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the release of Teamwork to MiCloud Connect users.

In this Swami Tech Talk post, we step you through configuring call forwarding and external assignment with your Mitel Connect Client.

It's time to make sure you and your school are prepared for any emergency. Here are some of the technologies that can automate and streamline processes helping to get notifications out quickly and swiftly.

What is E911 and is it important to your business? The answer is yes!! We explain what you need to know in this Swami Tech Talk blog post.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of Life for the legacy ShoreTel Connect Mobile app.

In this Swami Tech Talk post, we address a question we frequently receive from our customers, "Can I add an after-call survey to my call flows?". The answer is yes and we show you how using Mitel's CPaaS, Summit.

In this Swami Tech Talk post, we discuss how to make sure to know how to protect yourself and your Mitel MiVoice Connect system from unwanted costly toll-free fraud attacks.

Forget about hunches and gut feelings, it's IVR reporting that gives you real facts when it comes to analyzing post-call customer surveys. In this post, we step you through the facts provided so you can make the right choices that lead to improvements in your business.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of sale for Half Width ShoreGear Voice Switches and what this means for you.

Learn three easy ways to start using your Mitel Connect Client to break free from your desk and add flexibility and balance to your life.

Here are some practical tips for making sure your phone system implementation is successful and stress-free.

Enjoy another Swami Tech Talk article about the uses and benefits of Mitel's screen pop up with their Contact Center application.

In this Swami Tech Talk post, we share some insight into behind the scenes code writing for the Summit platform. We offer an example of IVR call routing based on available menu options, and the flexibility the application provides to those willing to push their imagination to the limit!

Another Swami Tech Talk article! Learn how to correctly change the time on your ShoreTel phone when it displays incorrectly.